Order Processing & Shipping Information

Meta Molecule processes orders Monday through Friday. Orders placed before 5:00 PM CST are typically processed by the next business day. Processing times may occasionally be extended because of stock availability, holidays, severe weather, or other operational factors.

If an item is on backorder, the product page will show its availability and an estimated restock date when available.

UPS Shipping Options

All orders are shipped through UPS. Available services and estimated transit times are:

  • UPS Flat Rate: approximately 3–5 business days
  • UPS 2nd Day Air: approximately 2–3 business days
  • UPS Next Day Air: approximately 1 business day after processing

Delivery estimates begin after an order has been processed and picked up by UPS. They are carrier estimates and are not guaranteed by Meta Molecule. Weather, service interruptions, address issues, and other carrier delays may affect delivery.

Tracking

Tracking information is emailed once UPS accepts the shipment. Please allow time for the tracking page to update after receiving your shipment confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact support@metamolecule.com as soon as possible. We cannot guarantee that an address can be changed after an order enters processing.

Shipping Protection Terms & Conditions

When Shipping Protection is selected at checkout, the order is covered for qualifying loss, theft, or damage while in transit through the UPS network, subject to the terms below.

What’s Covered

  • Packages confirmed lost by UPS
  • Damage that occurs while the package is in UPS possession
  • Verified misdelivery before successful delivery to the address provided at checkout

If Tracking Shows Delivered

If UPS marks a package as delivered but you cannot locate it, check the delivery location, household members, neighbors, and any available delivery photo. Then contact UPS and email support@metamolecule.com with your order number and UPS case information. Eligibility for replacement or refund is determined after the carrier’s investigation confirms loss or misdelivery.

If an Order Arrives Damaged

Email support@metamolecule.com within 7 days of delivery. Include your order number and clear photos of the products, outer packaging, inner packaging, and shipping label. Please retain all packaging while the claim is reviewed.

What’s Not Covered

  • Incorrect or incomplete addresses supplied at checkout
  • Delivery delays that do not involve verified loss or damage
  • Packages successfully delivered to the address provided at checkout unless UPS confirms a covered misdelivery
  • Claims submitted without the requested documentation

How to File a Claim

Email support@metamolecule.com within 30 days of the shipment date with your order number, a description of the issue, and all relevant UPS case information or damage photos. We will review the documentation and communicate the available resolution.