Privacy Policy

Effective Date: July 22, 2025

At Meta Molecule, your privacy and security are important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from MetaMolecule.com (the “Site”).

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our Site, including:

  • Personal Details: Name, shipping and billing address, email address, and phone number.
  • Order & Payment Details: Transaction records, order history, and payment details required to fulfill your order.
    • Payments are processed through Stratos/Stellarity. We do not store your credit card or banking information.
  • Communications: Emails, support requests, and other interactions with our team.
  • Technical & Usage Data: IP address, browser type, device identifiers, pages viewed, and usage activity collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders (including shipping and delivery)
  • Provide customer service and respond to inquiries
  • Detect, prevent, and address fraud, misuse, or security issues
  • Comply with legal obligations and enforce our policies
  • Improve our Site functionality, performance, and user experience
  • Complete tax reporting and related compliance where required by law

We do not use your information for unsolicited marketing unless you opt in.

3. How Your Data Is Shared

We share personal information only as necessary to operate our business and fulfill orders, including with:

  • Payment Processors to securely process transactions
  • Shipping Carriers to deliver your orders
  • Service Providers (e.g., analytics, hosting, IT/security support) strictly to operate and maintain the Site
  • Legal or Regulatory Authorities when required to comply with applicable laws, regulations, or safety needs

Meta Molecule does not sell or rent your personal information.

4. Data Security

We use reasonable and appropriate technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, loss, or misuse.

5. Cookies & Third-Party Tools

We use cookies and similar technologies to support essential Site functions and analytics. You can manage cookie preferences through your browser settings. Third-party analytics providers may collect usage information to help us understand Site performance, but these tools are intended to collect data in a way that does not directly identify you.

6. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the data we hold about you
  • Request correction or deletion of your data
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at Support@MetaMolecule.com.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining records required by law, resolving disputes, and enforcing agreements.

8. Children’s Privacy

The Site is not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us personal data, please contact us and we will take appropriate steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately upon posting unless otherwise stated.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Email: Support@MetaMolecule.com